Frequently Asked Questions

Here are a selection of questions we often get asked. If you cannot find the answer you are looking for, please Contact Us



Where will my lesson be?

All of our lessons start and finish at either your home, school, work or other pre-arranged location. During your lesson, you will be driving in areas suitable for your ability and the lesson type. If you wish your lesson to start or finish differently for one lesson, just check with your Instructor, who will normally be able to accommodate your wishes.


Do I need to pass the theory test before having lessons?

No. You can start your driving lessons as soon as you have your provisional licence. You should be encouraged to pass your theory as soon as is practicable. HSM provides FREE training materials to help you pass your theory. Your instructor can also offer personal assistance, should you wish. Studying for and passing your theory test not only means you will have more knowledge when out on your lessons, it will mean that should you be in a position to take a test earlier than expected, a test can be booked.


Can you help me pass the Theory Test?

Yes. We provide Free revision software to help you. We can also provide support, advice and Theory lessons should you wish.


I’ve seen lessons cheaper, can you price match?

No, we don’t compete on price. HSM is a Driving School with over 35 years of experience. Our reputation in South West Hertfordshire has been built by providing the very best Instructors. Our extremely high first time pass rate, speaks for itself. Our students often need less hours tuition as a result, so you could end up paying more with a cheaper Driving School. Our prices reflect the quality of Instructors and professionalism we deliver. We are confident you will agree with us, so we offer our Satisfaction Guarantee.


How many Driving Lessons will I need?

There are no minimum or maximum number of lessons you need to pass the UK Driving Test. Everyone is different. People learn at their own pace and in a style to suit them. As a guide, according to the DVSA statistics the average amount of lessons to be test ready is around 45 hours if you also have your own car to practice in. But some need less, some need more. Your instructor will discuss your needs with you.


Will I need to wear a face covering during lessons?

The UK Government has removed any legal requirement for the wearing of face coverings. However, it is the personal choice of our instructors and customers should they wish to continue to wear one. Please discuss your wishes with your instructor.


What clothing should I wear for my driving lesson?

You should be comfortable, we may have the car windows open to provide additional ventilation. This may make the internal temperature of the car different to normal, so please dress accordingly. You should always wear suitable shoes for driving.


When do I pay for my Driving lessons?

When your lesson(s) date and time have been agreed with your instructor, you will need to pay for the number of hours required no later than 48 hours prior to your first lesson. You can pay for your lessons via direct bank transfer, via our website or via the Student Total Drive app.


Will I have to share lessons?

No. Unlike some Driving Schools or Instructors, we do not double up on lessons or get you to drive the previous student home. Your lesson time is yours and yours alone.


Can I be collected from school or work?

Usually, this is not a problem, as long as they are within our areas. You can discuss your wishes with your Instructor who will normally be able to accommodate your needs.


How long are lessons?

Lessons are normally for 1.5 hours, depending on your Instructors availability. We find that 1.5 hour lessons give the best return on your investment. 1 hour lessons maybe cheaper, but you may need many more lessons. 2 hours can be tiring. Beware some Driving Schools prices are per lesson, but these are usually only 45-50 minutes long. All our prices are all based on full hours tuition.


Will I always have the same Instructor?

Yes. Normally you will always have the same Instructor. But if they are unavailable for exceptional reasons, you can ask for or may be offered a different Instructor.